General information

Wellness

• In our quiet wellness section, experience pool, salt chamber, diving pool and Finnish sauna with outdoor connection is available from 8.00 a.m. and 9.00 a.m. and between 8.00 p.m. and 9.00 p.m. exclusively for our guests over the age of 14 years, and from 9.00 a.m. and 8.00 p.m. also for children under the age of 14 years;

Are sauna towels available in the wellness area?

Guests can request a sauna towel from the lifeguard.

DISCOUNT FOR CHILDREN

• Between 0-4 years of age, the accommodation on an extra bed in the room of parents or in a baby bed is free of charge.
• Between 5 and 12 years of age, the price of the extra bed is payable. 

ARRIVAL - DEPARTURE

You can occupy the room from 2.00 p.m. on the day of arrival, and it must be left by 10.00 a.m. on the day of departure.

EARLY CHECK-IN – LATE CHECK-OUT

In our hotel, you can ask for the option of earlier check-in or later check-out.

Room extension is available in case of free capacities, so please ask about the details when booking!

• Early check-in: from 10.00 a.m. to 2.00 p.m.: HUF 10,000 per room
• Late check-out: from 10.00 a.m. to 2.00 p.m.: HUF 10,000 per room
• From 2.00 p.m.: the full room rate is payable.

LOCAL TAX ON TOURISM

The local tax on tourism is HUF 450 per person per night, and is payable on site over the age of 18 (it is not possible to pay the LTT with SZÉP Card).

FOOD SENSITIVITY

In our hotel, gluten and lactose-free meals are available, as well; please indicate your relevant request upon booking, in advance.

PARKING

Parking is available at the hotel's parking area free of charge for hotelguests.

Electric Car Charging Stations

For guests arriving by electric car, 2 charging stations are available in the hotel car park.

The charging stations are part of the TEA. charging network.

The electric car charging stations are available for a fee. Charging and payment are managed through the TEApont app.

Is there an option to store or rent bicycles at the hotel?

Bicycles can be stored in the secure bicycle storage area located in the hotel car park. However, bicycle rental is not available at our hotel.

PETS

We can only accept pets in our Ground Floor Superior air-conditioned rooms, so please make your reservation for this room type, and as an additional service, you can add the pet fee to the reservation.

Price: HUF 5,000 per night

The value of hotel services can be settled on the spot, in cash, by credit card or OTP, MKB or K&H SZÉP Card.

ACCESSIBILITY

By local public transport: 

• Arriving to Búza Square by coach line no 1, you have to change at the Felső-majláthi stop to bus line no. 5 or 15. You have to get off at the bus stop “Palotaszálló” (Palace Hotel).
• Arriving by train to Tiszai Railway Station, you have to take tram no. 1 until the Felső Majláth terminal stop. You can get to the “Palotaszálló” stop by bus line no. 5 or 15.

By car:

• From Budapest, it is accessible through the M3 and then the M30 motorway. Leaving the motorway at Miskolc, our hotel is 25 km away.

PAYMENT TERMS AND CONDITIONS

For our discounted offers, you can settle your invoice on the spot in cash, by credit card or with a SZÉP card issued for your name. For our offers with advance booking, we ask you to perform an advance payment of 100%, and in case of making a reservation for our holiday periods, we ask you to perform an advance payment of 50% in 8 days after the reservation.

(The amount of the local tax on tourism and transmitted services can NOT be paid with SZÉP Card!)

PAYMENT WITH SZÉP CARD

Our hotel is a place of acceptance of all three (OTP, MKB, K&H) types of SZÉP cards. When booking online, you can settle the fee of your accommodation with OTP, K&H SZÉP and MKB card.

Please note that the transactional time of transfers made by SZÉP Card may take several working days. 

CANCELLATION TERMS AND CONDITIONS

You are free to cancel your reservation with an on-site payment 72 hours before arrival, after which the fee will be 1 night's accommodation. Different conditions may apply to our prepaid and holiday offers.

DRESS CODE

In the different areas of our hotel, depending on the given event, please kindly comply with the dress code. 

Please avoid the use of loud mobile communication devices (telephone, tablet) in the restaurant, lobby and wellness section or use them with headphones, if necessary, in order not to disturb other guests.

PROGRAMMES

Can the hotel tower be visited individually?

Yes. Guests can access the tower using their own room key card between 8:00 a.m. and 8:00 p.m.

Is Wi-Fi available at the hotel?

Yes. Guests can connect to the Hotel Palota Wi-Fi network without a password.

GIFT VOUCHERS

Can I purchase a gift voucher for the hotel?

Yes. Gift vouchers can be purchased on the hotel's website. You can choose between a monetary gift voucher and a gift voucher valid for a specific number of nights.

How can I redeem my gift voucher?

For monetary gift vouchers, you can enter the voucher number in the voucher field at the end of the booking process. The total amount will then automatically be reduced by the value of the voucher.

If you have a gift voucher valid for a fixed number of nights, you can enter the voucher number at the beginning of the booking process.

Please note that only the hotel's own gift vouchers can be redeemed on our website. Vouchers issued by other booking or intermediary websites cannot be redeemed there. In all cases, please indicate already at the time of booking that you have a gift voucher.

ROOM STANDARDS

Is there daily housekeeping at the hotel?

Rooms are cleaned once a day, between 9:00 a.m. and 3:00 p.m.

Types of housekeeping:

• Eco daily housekeeping: Our colleagues will air the room, make the bed (provided that no valuables or personal belongings have been left on it), empty the waste bin, replenish toilet paper and toiletries, and wash the glasses.
• Full daily housekeeping: In addition to the services included in Eco daily housekeeping, our colleagues will clean the bathroom and vacuum the room.
• Reduced housekeeping option: In order to help protect the environment, we offer our guests the option to reduce the number of housekeeping services. If you do not require housekeeping, please indicate this to our staff by hanging the “Do Not Disturb” sign on the door handle.

How often are the room textiles changed?

Room and wellness towels are changed every three days in order to protect the environment and support long-term sustainability. If you require your towels to be changed daily, please contact Reception.

Bed linen is changed at least twice a week. If you would like your bed linen to be changed daily, please let Reception know. Upon request, additional bed linen changes are available for an extra charge of HUF 2,000 per person.

ACCESSIBILITY AND INDIVIDUAL REQUIREMENTS

Is the hotel and reception accessible to wheelchair users?

Yes. An accessible parking space is available near the entrance to the car park. The main entrance and the entrances from the garden and car park are all more than 80 cm wide.

Are the public areas accessible?

The reception area and most public areas are accessible to wheelchair users. The wellness area is not wheelchair accessible. A few steps lead to Mátyás Restaurant; please contact us in advance so that we can advise you on access. There is no wheelchair-accessible toilet in the public areas.

Do you have a wheelchair-accessible room?

Yes. We recommend our accessible room on the first floor, close to the lift, for guests who use a wheelchair. This room has a bathroom designed for wheelchair use. Depending on the guest’s individual needs, we recommend travelling with a companion who can provide assistance.

Please tell us about your room requirements and any assistance you may need before booking. Our team can then check whether the room is suitable and available.

Are assistance dogs welcome?

Yes. Assistance dogs are welcome at our hotel. We are also a pet-friendly hotel.

What assistance is available at mealtimes?

Hunyadi Restaurant is accessible to wheelchair users. Guests who use a wheelchair can view the buffet selection, and our restaurant team will be happy to help serve their chosen dishes. If you would prefer a quieter or more secluded table, please let us know in advance.

How can I tell you about my individual requirements?

Before booking, please let us know which rooms, areas and services you need to access. If you have requirements related to a visual or hearing impairment, or would benefit from a quieter environment with fewer disturbances, we will be happy to discuss the available options with you. This will help us make your stay as comfortable as possible.

Accessibility details

Entrances

Main building entrance at least 80 cm wide, with a door that is not a revolving door	Yes
Automatic entrance doors from the car park and garden	Yes
Wheelchair-accessible route between the entrance and the lift	Yes
Night-time assistance call button at wheelchair-accessible height by the main entrance	No

Public areas

Wheelchair access to the hotel lobby	Yes
Wheelchair access to floors 1–3	Yes
Assistance dogs permitted in the hotel	Yes
Wheelchair access to the wellness area	No

Event rooms

Alert system adapted for guests who are deaf or hard of hearing	No
Wheelchair-accessible toilet on the event floor	No
Event room entrances at least 80 cm wide	Yes

Wheelchair-accessible room – Room 115

Room entrance door at least 80 cm wide	Yes
Bathroom door at least 80 cm wide	Yes
Toiletries and bathroom amenities within reach from a wheelchair	Yes
Emergency call button in the room	No
Shower chair available on request	Yes

Reception

Walking-stick holder	No
Portable vibrating alarm clock and emergency alert device available on request	No
Wheelchair-accessible route between reception and the lifts	Yes
Seating and a table available	Yes

Restaurant and bar

Wheelchair access to the restaurant and bar	Yes
Restaurant entrance at least 80 cm wide	Yes

Lifts and staircases

Doors at least 80 cm wide	Yes
Automatic lift doors	Yes

Toilets in public areas

Wheelchair-accessible toilets

No

Parking

Designated accessible parking space	Yes
Accessible route from the parking spaces to the main entrances (approximately 5–300 m)	Yes

Rooms suitable for guests with allergies

Guest room windows can be opened to provide ventilation

Yes