General information

Wellness

• In our quiet wellness section, experience pool, salt chamber, diving pool and Finnish sauna with outdoor connection is available from 8.00 a.m. and 9.00 a.m. and between 8.00 p.m. and 9.00 p.m. exclusively for our guests over the age of 14 years, and from 9.00 a.m. and 8.00 p.m. also for children under the age of 14 years;

DISCOUNT FOR CHILDREN

• Between 0-4 years of age, the accommodation on an extra bed in the room of parents or in a baby bed is free of charge.
• Between 5 and 12 years of age, the price of the extra bed is payable. 

ARRIVAL - DEPARTURE

You can occupy the room from 2.00 p.m. on the day of arrival, and it must be left by 10.00 a.m. on the day of departure.

EARLY CHECK-IN – LATE CHECK-OUT

In our hotel, you can ask for the option of earlier check-in or later check-out.

Room extension is available in case of free capacities, so please ask about the details when booking!

• Early check-in: from 10.00 a.m. to 2.00 p.m.: HUF 10,000 per room
• Late check-out: from 10.00 a.m. to 2.00 p.m.: HUF 10,000 per room
• From 2.00 p.m.: the full room rate is payable.

LOCAL TAX ON TOURISM

The local tax on tourism is HUF 450 per person per night, and is payable on site over the age of 18 (it is not possible to pay the LTT with SZÉP Card).

FOOD SENSITIVITY

In our hotel, gluten and lactose-free meals are available, as well; please indicate your relevant request upon booking, in advance.

PARKING

Parking is available at the hotel's parking area free of charge for hotelguests.

PETS

We can only accept a pet based on prior conciliation and booking in the designated rooms. We can accommodate our guests arriving with a pet in our high ground-floor parquet rooms.

Price: HUF 5,000 per night

The value of hotel services can be settled on the spot, in cash, by credit card or OTP, MKB or K&H SZÉP Card.

ACCESSIBILITY

By local public transport: 

• Arriving to Búza Square by coach line no 1, you have to change at the Felső-majláthi stop to bus line no. 5 or 15. You have to get off at the bus stop “Palotaszálló” (Palace Hotel).
• Arriving by train to Tiszai Railway Station, you have to take tram no. 1 until the Felső Majláth terminal stop. You can get to the “Palotaszálló” stop by bus line no. 5 or 15.

By car:

• From Budapest, it is accessible through the M3 and then the M30 motorway. Leaving the motorway at Miskolc, our hotel is 25 km away.

PAYMENT TERMS AND CONDITIONS

For our discounted offers, you can settle your invoice on the spot in cash, by credit card or with a SZÉP card issued for your name. For our offers with advance booking, we ask you to perform an advance payment of 100%, and in case of making a reservation for our holiday periods, we ask you to perform an advance payment of 50% in 8 days after the reservation.

(The amount of the local tax on tourism and transmitted services can NOT be paid with SZÉP Card!)

PAYMENT WITH SZÉP CARD

Our hotel is a place of acceptance of all three (OTP, MKB, K&H) types of SZÉP cards. When booking online, you can settle the fee of your accommodation with OTP, K&H SZÉP and MKB card.

Please note that the transactional time of transfers made by SZÉP Card may take several working days. 

CANCELLATION TERMS AND CONDITIONS

You are free to cancel your reservation with an on-site payment 24 hours before arrival, after which the fee will be 1 night's accommodation. Different conditions may apply to our prepaid and holiday offers.

DRESS CODE

In the different areas of our hotel, depending on the given event, please kindly comply with the dress code. 

Please avoid the use of loud mobile communication devices (telephone, tablet) in the restaurant, lobby and wellness section or use them with headphones, if necessary, in order not to disturb other guests.