New Loyalty Programme
After many years of cooperation, our franchise agreement with Hunguest Hotels Zrt. will be terminated on 31.03.2023, after which our hotel will be fully independent and will welcome new and returning guests in the fabulous Lillafüred.
As this change will also affect the Hunguest Hotels loyalty programme, our guests will be able to redeem and use Hunguest Hotels points and Hunguest Hotels (plastic) gift cards issued by Hunguest Hotels Zrt. and purchase and use them in our hotel until 31.03.2023. From 01.04.2023, Hunguest Hotels cards will no longer be accepted in our hotel, but we have of course developed our own loyalty programme, which will offer our returning guests a number of discounts.
If you are satisfied with our hotel services and YOU would like to receive first-hand information about our latest news, discounts and loyalty programme, you can contact with us at info@hotelpalota.hu. Our colleagues are ready to assist you in any further questions.
For enquiries, offers or reservations, please visit the hotel website at www.hotelpalota.hu or contact us at our previous contact details:
+36-46-331-411 or +36-46-400-126
+36-30-074-69-93 (working days 8-17)
Do you have a question? Below we have collected the most common questions and answers. If you still can't find the information you need, please contact our hotel and our colleagues will be happy to assist!
How long can I use my frequent guest points at the Hotel Palota?
Bookings made on the Hunguest Hotels website will remain valid until 31.03.2023, but Hunguest Hotels loyalty card points can only be redeemed and used until 31.03.2023.For arrivals on 31.03.2023 and bookings that are postponed to the first days of April, the payment, point usage and crediting of the account must be settled on 31.03.2023. In this case, we can only validate points for pre-booked own services, not for consumption at other locations after 01.04.2023. From 01.04.2023 onwards, Hunguest Hotels cards will no longer be accepted.
How long can I buy and use a gift card at Hotel Palota?
Bookings made on the Hunguest Hotels website will remain valid until 31.03.2023, but Hunguest Hotels gift cards can only be redeemed and purchased until 31.03.2023.For arrivals on 31.03.2023 and bookings that are postponed to the first days of April, the payment, point usage and crediting of the account must be settled on 31.03.2023. In this case, we can only validate points for pre-booked own services, not for consumption at other locations after 01.04.2023. From 01.04.2023 onwards, Hunguest Hotels cards will no longer be accepted.
If I pay in advance on the spot for a future booking, can I use the points?
Unfortunately, Hunguest Hotels points can only be used by our guests whose hotel stay is completed by 31.03.2023. We will not be able to credit points for prepayments.
Are reservations that have been previously recorded an exception to the use of points?
Previously made reservations remain valid, however, Hunguest Hotels loyalty card points can be redeemed and used, and gift cards can be purchased and used at our hotel by guests who settle their account by 31.03.2023.For arrivals on 31.03.2023 and bookings that are postponed to the first days of April, the payment, point usage and crediting of the account must be settled by 31.03.2023. In this case, we can only validate points for pre-booked own services, not for consumption at other locations after 01.04.2023. From 01.04.2023 onwards, Hunguest Hotels cards will no longer be accepted.
Will the hotel have a new loyalty programme?
The hotel's own loyalty programme is expected to be available after 01.04.2023. Please sign up to receive first-hand updates on the latest information and discounts.
I have a Hunguest loyalty card. Do I need to re-register for the new Palace loyalty programme?
Yes, it is definitely necessary to re-register. The hotel's own loyalty programme is expected to be available after 01.04.2023. Please sign up to receive first-hand updates on the latest information and discounts.
Are gift vouchers previously purchased on www.hotelpalota.hu or valid exclusively for Hotel Palota still valid?
Yes, if you have a gift voucher purchased on www.hotelpalota.hu or a voucher redeemable exclusively to Hotel Palota, the terms of use on the voucher you received