- Our hotel
Check-in, Check out informations
Hotel rooms are available from 2 pm on arrival day. On departure day please leave the room until 10 am. In our hotel there is a possibility for early check in and late check out, in case of free capacity. Please feel free to get more informations at the Reception .
We would like to inform our guests, that we charge 1000 HUF to the room account for each room key card not returned to the reception at check-out.
Only those guests may stay in the rooms who registered themselves at the reception. We kindly ask you that if you have any visitors during your stay, please welcome them at the Lobby or in the Restaurant.
As a safe solution you can leave your values in the safe in your closet, free of charge. The hotel does not take any responsibilty for the values, cash left in the room. Our central safe can be found at the reception and the hotel guests can use as well, for free.
In our hotel there are more restaurants working, depending on seasons.
Our restaurant is air conditioned and non smoking. You cannot have your pets with yourself in the restaurant for hygiene reasons. In our hotel we do not serve guests with alcohol under the age of 18. You can get further information about our restaurant services in the dining room or at the reception (extension 71130 or 71101). We kindly ask our guests to have the choosen/ordered foods in the restaurant. If you want to take away any food from the restaurant, exept the ordered ones, you can do it for extra fee. For our guests it is possible to order an extra packed lunch for a trip or in case of early check out. If you wish to have a packed lunch please let the reception know until 8 pm the day before.
In our hotel we provide vegetarian, gluten free and lactose-free menu. We kindly ask our guests if you have any special requests for dining, please let the reception know.
The Lobby Bar is open from 8 am to 11 pm where you can have various cocktails, teas, coffees, soft drinks and craft beer.
Before entering the restaurant areas we kindly ask our guests to use the located handsanitizer machines and follow the specified direction while selecting food from the buffet table. There are several hand sanitizer stations planted in the restaurant areas, we encourage everyone to use it frequently, especially while managing food. Both breakfast and dinner services has two timezones determinded. In between the time zones there is 15 minute break, while an extra cleaning takes place. During this period the restaurants are closed for public.
We kindly ask you to wear appropriate attire (lounge-suit, closed shoes) during the main dining. Our dress code is smart-casual.
The Minibar is located in the hotel rooms, that can be used free of charge. Our colleagues check the minibar every day, and inform the reception. We provide further Minibar products, on request. Please keep in mind, that in the Minibar no non-hotel products are allowed to be stored.
Due to safety reasons please turn off all the electrical devices when you leave the room. In case of emergency please call immediately the Reception. In case of fire, the alarm goes off, please leave the building immediately. You can find the escape route posted on the door of the room. In case of fire it is forbidden to use the elevators.
Smoking is not allowed on the whole territory of the hotel. Our smoking guests are allowed to smoke only at the smoking areas. Please be informed that smoking is not allowed on the balcony or the wellness sunbathing area.
We kindly ask our guests if you notice any malfuntcions in the room, please inform the reception.
Values of the hotel
It is forbidden to take away any object or textile from the hotel. When you check out. our colleagues check the textiles in the rooms. On the day of departure the wellnes can be used for free, and during this time you can use the wellness towels and the bathrobe for free. Please leave them at the reception when you are leaving.
We register the objests lost in the hotel areas and the room, we keep them for 3 months and for request, we post it to our guests. Posting fees will be charged for the guests.
The wellness center is open from 7 am to 9 pm. In the wellness area use the wellness towels provided in the room. We provide sauna sheets, ask for it from the swim master. You can book an appointment for massage at the reception.
We are happy to see pets in the hotel, they can stay in rooms on the ground floor for extra fee. For hygiene reasons dogs (and other pets) cannot visit the catering units and wellness department.
Our hotel is located at the Bükk mountain. Several harmless forest insects can get into the rooms as their therritory is around us. If you notice such a thing, let the reception know in order to avoid the possible inconvenience. Thank you for your understanding!
We do daily cleaning only on request of the guest in current situation between 8-14 hours. In case of special request please call the reception on extension 71100 or 71101.A