House Rules

Check-in, Check out informations
Hotel rooms are available from 2 pm on arrival day. On departure day please leave the room until 10 am. In our hotel there is a possibility for early check in and late check out, in case of free capacity. Please feel free to get more information at the Reception.

• Early check in: 10 am-14pm-extra fee: 10.000 HUF/room
• Late check-out: 10 am-14pm- extra fee: 10.000 HUF/room
• After 14 pm extra fee: the full room price must be paid

If you leave the room after 10 a.m., the room extension fee of HUF 10,000 will be automatically charged to the room.

Key-card
We would like to inform our guests, that we charge 1000 HUF to the room account for each room key card not returned to the reception at check-out.

External visitors
Only those guests may stay in the rooms who registered themselves at the reception. We kindly ask you that if you have any visitors during your stay, please welcome them at the Lobby or in the Restaurant.

Safety
As a safe solution you can leave your values in the safe in your closet, free of charge. The hotel does not take any responsibility for the values, cash left in the room. Our central safe can be found at the reception and the hotel guests can use as well, for free.

Dress code
We kindly ask you to wear appropriate attire (lounge-suit, closed shoes) during the main dining. Our dress code is smart-casual.

Minibar
The Minibar is located in the hotel rooms, that can be used free of charge. Our colleagues check the minibar every day, and inform the reception. We provide further Minibar products, on request. Please keep in mind, that in the Minibar no non-hotel products are allowed to be stored.

Fire-protection
Due to safety reasons please turn off all the electrical devices when you leave the room. In case of emergency please call immediately the Reception. In case of fire, the alarm goes off, please leave the building immediately. You can find the escape route posted on the door of the room. In case of fire it is forbidden to use the elevators.

Smoking
Smoking is not allowed on the whole territory of the hotel. Our smoking guests are allowed to smoke only at the smoking areas. Please be informed that smoking is not allowed on the balcony or the wellness sunbathing area.

Malfuntcion report
We kindly ask our guests if you notice any malfuntcions in the room, please inform the reception. 

Values of the hotel
It is forbidden to take away any object or textile from the hotel. When you check out. our colleagues check the textiles in the rooms. On the day of departure the wellness can be used for free, and during this time you can use the wellness towels and the bathrobe for free. Please leave them at the reception when you are leaving.

Lost objects
We register the objects lost in the hotel areas and the room, we keep them for 3 months and for request, we post it to our guests. Posting fees will be charged for the guests.

Wellness, massage
The wellness center is open from 7 am to 9 pm. In the wellness area use the wellness towels and sauna sheets provided in the wellness area. You can book an appointment for massage at the reception.

Pets
We are happy to see pets in the hotel, they can stay in rooms on the ground floor for extra fee. For hygiene reasons dogs (and other pets) cannot visit the catering units and wellness department.

Forest environment
Our hotel is located at the Bükk mountain. Several harmless forest insects can get into the rooms as their territory is around us. If you notice such a thing, let the reception know in order to avoid the possible inconvenience. Thank you for your understanding!

Cleaning

• The Hotel cleans the room once a day, between 9:00 a.m. and 3:00 p.m.
• If during this period the housekeeping staff find on the door the „Do not disturb” warning sign, the cleaning of the room will not be carried out, therefore the Guest cannot claim a fee reduction or compensation.
• If you do not wish to use the cleaning service, you must allow our authorized colleague access to the room for a technical and safety check every day for one hour, you can mark the period of this and please confirm with the reception.

Cleaning types:

• The „Eco room refresh” service includes the followings: airing, making the bed (if no valuables or personal items have been placed on it), emptying the rubbish bins, refilling the toilet paper and bathroom toiletries, washing glasses.
• With the "Full daily clean" service, in addition to the eco-cleaning, our colleagues will clean the bathroom and vacuum the room.
• To protect our environment, we give our Guests the choice to reduce the number of cleanings. In case you do not need the daily cleaning, we kindly ask our Guests to use the "Please do not disturb!" sign on the door handle to inform our staff.

Any damage caused to the hotel - on purpose or by not appropriate use - must be compensated by the person causing the damage or their legal representative. After departure, the rooms will be checked. The guest is financially responsible for damage or vandalism detected after departure and the hotel may charge HUF 20,000 as an extra cleaning fee.

Linen change
We change your bed linen twice a week. If you wish to have it changed daily, please let us know at the Reception. Upon request, it is possible to change bed linen outside of the queue for an extra charge, the fee of which is HUF 2,000 per person.

Preparations
We fill our rooms with coffee and tea preparations every day (unless the "Do not disturb" sign does not allow our colleagues to enter the room). Only the products prepared by us can be kept in the minibar. Your stock is also replenished daily, the replenished quantities are added to the prepared list and charged to the room account. At the request of our guests, it is possible to prepare additional minibar products, which can be requested at the reception by calling 71100 or 71101. When traveling, please take the list including your last consumption with you to the reception. Thank you for your effort! We would like to inform you that the hotel has the right to invoice the amount of mini-bar items consumed by the guest but not declared.

If you can, please contribute to reducing the environmental impact by considering the following suggestions:

• in accordance with our regulations, towels are changed every 3 days in order to protect our environment and maintain its long-term sustainability.

Green Hotel Program
Since 2011 our hotel has been awarded the title of "Green Hotel" several times in the competition of the Hungarian Association of Hotels and Restaurants.
Our goal is clear: to the best of our abilities, to the best of our ability, to develop and maintain the National Register of Historic Monuments heritage hotel property in a modern, yet value-preserving manner, to operate it sustainably, and to provide quality services that meet the needs of our guests, with a historical and nostalgic feel, supported by a cohesive and coordinated teamwork.

We ask you to contribute, if you can, to reducing the impact on the environment by taking into account the suggestions below:

• We would appreciate the cooperation of our guests in changing towels less frequently. Unless not justified, to protect our environment and preserve our long-term sustainability, room and spa towels are changed every 3 days,
• Be our partner in curbing food waste!
• When leaving your hotel room, please disconnect the electricity by removing your key card.
• Lillafüred is rich in natural beauty. We recommend the environmentally friendly means of transport in the area (forest train and cable car) as well as our organised tours to discover the beauty of the area.
• During the excursions and guided tours to the forests of the Bükk, please pay attention to the protection of the forests, please do not leave the accumulated garbage in the forest!
• Keeping windows closed to optimise the room temperature helps to increase the efficiency of air conditioning and heating, so that the energy used for cooling/heating really reaches its intended use.
• If you do not need a paper bill, please request our online bill.